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How to remove the 'jira-servicedesk-users' group from Jira instance

We are no longer using the Jira Service Desk and I'm cleaning up the groups we have in Jira and Confluence. I don't appear to be able to remove this group, despite having no one in it and we have already removed this service from our Billing. It is considered a "Default Access Group" and I can't seem to remove it.

1 answer

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tom lister Community Leader Mar 31, 2019

Hi Shanta

the group is associated with the Service Desk application.

Are you able to unistall service desk if you’re no longer using it?

Dear Tom,

I believe we've already uninstalled it. Even if we haven't, I'm okay with doing that. We are no longer using it.

Thought I'd bump this one again. Still can't remove it...

I have a similar problem.  I uninstalled Jira Core but the jira-core-users remains a "Default Access Group" that could not get deleted.

Any thoughts please?

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