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How to remove the approver for a particular request type

Hi Team,

 

I have two workflows. One (Infra Workflow) is for normal requests. And other one(Deployment workflow) is for Deployments. And also i have different request types for these two workflows.

I need if customers selected the "Deployment workflow", then it won't ask any approval from anyone. Directly it should go as per workflow. And If they select Deployment workflow, then it would need approval. 

I can successfully add the approvers for "Deployment Workflow:. But I can't remove the approvers from "Infra Workflow". As I searched, I have removed the approvers from workflow & "Service Request" request type. But still It is showing after i created a ticket.

Please help me to remove the approver for a particular request type.

1 answer

0 votes
Deepak Rai Community Leader May 27, 2022

Add or remove approvers from Jira Service Management requests:

Open a request in a service project.

Select Add X approvers or X approvals needed.

Add, view, remove approvers from the request.

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