How to remove "A quick tour of JIRA" on Jira cloud?

We're using JIRA Cloud with JIRA Agile and every time a new user logins to the system, he/she needs to see "A quick tour of JIRA" and next 12 steps. We don't want our customers to see such a help screens.

How can we remove these getting started screens? I disabled "JIRA Ondemand Welcome Plugin"  and "JIRA Welcome Plugin" but quick tour is still enabled.

1 answer

1 accepted

Hi Zafer, 

For that you must disable the JIRA Welcome plugin. Which I believe can only be disabled by Atlassian Support. So, if you raise a ticket on atlassian.support.com we will gladly perform that for you. smile

Hope this helps.

Cheers!

Hi Elisa, Thanks for your answer, I'll open a ticket. It looks like I can disable the plugin on manage add-ons page but Cloud configuration may override it. There may be a notice to clarify disabling issue on the management page. I think atlassian.support.com should be support.atlassian.com :) Regards

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,897 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot