How to recover from a deleted customer user which shows as inactive?

Hi all,

I have a customer user from Servicedesk cloud which got deleted. I can see its profile which shows as inactive (it has some activity on different issues).

Now I want to created again, but if I try to do that, the action is simply ignored, most probably because the e-mail address still exist somewhere within the database. Is there any log file generated, so that I can go any further?

How can I get out of this issue? The customer e-mail address cannot be changed :-/

Thanks in advance for any help on this...

2 answers

0 votes

Hi Nicolas, even though that user is now inactive it still exists in your system so you won't be able to create another account with the same email address. You can however reactivate that account so your customer can keep using his previous account with the same email address.

Would that work for you?




Hi Ana!

Thanks for your help on this topic!

Yes I would like to reactivate this account, but how I shall do this? Within the site admin/Portal only customers this user doesn't show up, with any filter. Is there any other place to do this?

Thanks in advance for your help and best regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Jira

How you can achieve compact and easy-to-maintain workflows in your JIRA( Server)

This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...

190 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you