We inadvertently deleted a Jira Story from the board and can't see it now. When we try to access the User Story and its child cards- it shows the below error- Is there a way to recover the card and its child cards or atleast see information that were added so that it can be recreated in a duplicate card.
Make sure the issue exists in this project. If it does, ask a project admin for permission to see the project's issues.
Jira is not able to recover a deleted issue. Once it is deleted, the record is gone in the database.
As a good practice, I recommend to remove the delete issue permission for your team.
Eventually, project admins could still delete issues if needed.
Thanks Nic and Elvir or your comments !!
I understand that we do not have an option to recover the deleted records from Jira but I feel there should be something like a recovery Bin or Archive which gives us an option to do it. I learnt that Trello has that, curious why hasn't this been introduced yet with Jira. Is it something which this community can recommend - I will be more than happy to contribute to it. Thanks !
As an issue tracker, Jira is designed not to lose information, such as the issues you are trying to track.
Deleting issues is actually something that should be removed from Jira, it's a function that defeats the purpose of having an issue tracker in the first place. (Individual issue deletes, not "delete because the project is no longer needed")
Hi @Praveen Anand , sorry to hear that you might have lost an Issue. Hope you are able to recover it!
To prevent scenarios like this from happening in the future, check out Rewind - automated backups and restores for Jira Cloud. I'm the PM lead for our Jira backup product and I'd love to hear what you think!
Danny from Rewind