How to recover a deleted Jira Card and its associated Child cards?

[Praveen Anand]

We inadvertently deleted a Jira Story from the board and can't see it now. When we try to access the User Story and its child cards- it shows the below error- Is there a way to recover the card and its child cards or atleast see information that were added so that it can be recreated in a duplicate card.

You don't have access to this issue

Make sure the issue exists in this project. If it does, ask a project admin for permission to see the project's issues.

[Elvir · Accepted solution]

Hello Praveen,

Jira is not able to recover a deleted issue. Once it is deleted, the record is gone in the database.

As a good practice, I recommend to remove the delete issue permission for your team.

Eventually, project admins could still delete issues if needed.

Best regards,

[Nic Brough -Adaptavist-]

Your only chance of getting it back is if you had taken a backup of your Cloud system recently.

[Carlos Garcia Navarro]

Maybe you have the logs for when the ticket was created and you can recreate it?

[Praveen Anand]

Do you knw how to create the backup for future references or where to find logs for ticket which is already deleted ? I am unable to find them.

[Nic Brough -Adaptavist-]

On Cloud systems, you have the Admin -> Backup option that enables you to grab a file from the system that can be used to recreate your whole Cloud site, or migrate it to server.

[Praveen Anand]

Thanks Nic and Elvir or your comments !!

I understand that we do not have an option to recover the deleted records from Jira but I feel there should be something like a recovery Bin or Archive which gives us an option to do it. I learnt that Trello has that, curious why hasn't this been introduced yet with Jira. Is it something which this community can recommend - I will be more than happy to contribute to it. Thanks !

[Nic Brough -Adaptavist-]

As an issue tracker, Jira is designed not to lose information, such as the issues you are trying to track.

Deleting issues is actually something that should be removed from Jira, it's a function that defeats the purpose of having an issue tracker in the first place.  (Individual issue deletes, not "delete because the project is no longer needed")

[Danny Grenzowski _Rewind_]

Hi @Praveen Anand , sorry to hear that you might have lost an Issue. Hope you are able to recover it!

To prevent scenarios like this from happening in the future, check out Rewind - automated backups and restores for Jira Cloud. I'm the PM lead for our Jira backup product and I'd love to hear what you think!

Danny from Rewind