How to read issues if we are not the owner ?

Hello,

In a JIRA project, 1 customer account has created some issues.

I have added a 2nd customer account, and put the 2 customer accounts in the same organization.

The 2nd customer account cant see issues of the 1st account, i would like he can.

I have changed "customer autrhorization" and tested "share requests", the 3 choices (same organization, all customers, and all customer looking for by project). it doesnt work.

So i have found that the issues have memorized that at the creation, the 1st customer had no organization. I have modified issues and put the same organization, and now the 2nd customer can see issues of the 1st customer.

Meanwhile i cant modify organization of an issue if the issue is closed ! So i tried to add a transition to reopen the issues, but 

- in "text mode", i dont have the link "add a transition" for state "closed" !

- in "diagram mode", i have an message like that "you cant execute this operation on a draft"...

I dont have solution for the moment.

I need that the 2nd customer read issues of the 1st, is there the good way to do that ?

 

 

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