How to read issues if we are not the owner ?


In a JIRA project, 1 customer account has created some issues.

I have added a 2nd customer account, and put the 2 customer accounts in the same organization.

The 2nd customer account cant see issues of the 1st account, i would like he can.

I have changed "customer autrhorization" and tested "share requests", the 3 choices (same organization, all customers, and all customer looking for by project). it doesnt work.

So i have found that the issues have memorized that at the creation, the 1st customer had no organization. I have modified issues and put the same organization, and now the 2nd customer can see issues of the 1st customer.

Meanwhile i cant modify organization of an issue if the issue is closed ! So i tried to add a transition to reopen the issues, but 

- in "text mode", i dont have the link "add a transition" for state "closed" !

- in "diagram mode", i have an message like that "you cant execute this operation on a draft"...

I dont have solution for the moment.

I need that the 2nd customer read issues of the 1st, is there the good way to do that ?



1 answer

no solution for this problem ?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,317 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot