How to read emails from single support box to multiple Service Desk projects?

All our customers are using the same support box address like support@example.com

How can I make JIRA to read this single box, but forward incidents to correct projects according to senders domain which indicates who the customer is and what SLA level should be assigned to the incident.

2 answers

1 accepted

1 vote
Accepted answer

You need to find or write a mail handler that can be configured to work with multiple projects and issue types - the built-in ones all work on a single project/issuetype basis.

I usually reach for JEMH to do this as it's very flexible when you're parsing emails.   But there are other add-ons in the marketplace that are worth a look.

5 votes
Zack Seibert Community Champion Mar 08, 2016

The JEMH plugin is able to do what you're looking for.

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