All our customers are using the same support box address like firstname.lastname@example.org
How can I make JIRA to read this single box, but forward incidents to correct projects according to senders domain which indicates who the customer is and what SLA level should be assigned to the incident.
You need to find or write a mail handler that can be configured to work with multiple projects and issue types - the built-in ones all work on a single project/issuetype basis.
I usually reach for JEMH to do this as it's very flexible when you're parsing emails. But there are other add-ons in the marketplace that are worth a look.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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