It happened that my Atlassian was unable to bill me for a subscription so they suspended Jira Software subscriptions. Now I've added the new card and need subscriptions to be prolongated with all data that was in these systems.
Who to contact on this matter??
Team members are not using jira software.
did the "customer support" link resolve to where you reported the issue and if so did you get an email back acknowledging receipt of your request? If so then they will get back to you at some point I suspect. In the email you can click on the link to the issue and escalate. If you did not get an email acknowledgement let me know.
Sorry to hear about this problem. From what I can see about this product, it appears to have been reactivated within the last 90 minutes. If this is not resolved though, I would recommend that you comment about this to the CA ticket you have open over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1017552
Our customer advocates team can better help you with the billing and licensing aspects here.
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