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How to re-subscribe to suspended subscriptions? Edited

It happened that my Atlassian was unable to bill me for a subscription so they suspended Jira Software subscriptions. Now I've added the new card and need subscriptions to be prolongated with all data that was in these systems.

Who to contact on this matter??

Team members are not using jira software.

 

3 answers

0 votes
Jack Community Leader May 29, 2020

if you can access the previous instance and you update the billing info then it should be restored. If you try the URL and it is not accessible please reach out to Atlassian Support

Billing_–_Manage_subscriptions.png

It is in the same state as the image and sent customer support, but there is no answer.

Credit card registration is complete.

Jack Community Leader May 29, 2020

did the "customer support" link resolve to where you reported the issue and if so did you get an email back acknowledging receipt of your request? If so then they will get back to you at some point I suspect. In the email you can click on the link to the issue and escalate. If you did not get an email acknowledgement let me know.

The problem is not solved.
Please contact the person in charge.
I still can't use jira software.

Jack Community Leader May 29, 2020

I'm just a user like you so I can't contact the person in charge. Do you have a ticket number that you received back from support?

0 votes
Andy Heinzer Atlassian Team May 29, 2020

Hi,

Sorry to hear about this problem.  From what I can see about this product, it appears to have been reactivated within the last 90 minutes.  If this is not resolved though, I would recommend that you comment about this to the CA ticket you have open over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1017552

Our customer advocates team can better help you with the billing and licensing aspects here.

Thanks

Andy

it appears to have been reactivated within the last 90 minutes? Really? I just wait for almost a day

We have the same issue and I've already created an incident for it. Ours is Service Desk so it is really critical since we have over 3000 customers

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