How to populate user details automatically in customer portal when he logged?

[Swarna Radha]

Hi,

I want to populate user details automatically in customer portal when user logged in.

For example,

When user logs in to customer portal, he fills a request. In the request, the department is automatically filled.

Is this possible with active directory?

[Andy Heinzer]

Within the native Jira code, I do not know of a way to take this kind of user attribute that exists in an LDAP/AD account and make sure that it is applied to an issue field when they create a new issue.  However I did find that there is a plugin to Jira that might help with this exact request.  If you are open to a 3rd party solution here, you might check out Active Directory Attributes Sync 2.   It appears to have the capabilities that I think you are looking for here.