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How to only show tickets for the group(s) currentUser is in

Cole
Cole
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August 30, 2016

I am trying to find a good way to sort tickets for users in different groups so that they only see tickets assigned to their particular group(s). Right now I have a group queue field on the tickets and I would like to have it so whatever group is in that field that ticket will show up for users in that group. Currently I created about 50 separate queues for each group, but I feel like there should be an easier way.

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Cole
Cole
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September 23, 2016

I just ended up using queues based on fields and filters. It is still a larger number, but I was able to condense it down to work how I needed.

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