How to notify with a custom event?

I need an issuetype to have its own notification in a scheme.

I created a new event, using the generic template

then added the people i want to get notified in that event in the scheme

Finally I modified the workflow. In the post-function of the transition i changed "trigger a generic event" to trigger the event i created

but im not getting any email... what am i missing?

2 answers

1 accepted

This widget could not be displayed.

Are you testing the modifications yourself and you have chosen not to "notify for own changes" under your profile?

If both of you are testing your own changes, that might be the issue. If not, check the logs. Config looks okay.

i did not know of that feature, but im testing it myself and a colleague and none of us is getting the email

how do i check the logs, and what should i be looking at regarding email sending or being blocked?

This widget could not be displayed.

To extend @Jobin answer: You have to go to your profile setttings and see in Preferences section if you have the option My Changes on "Notify my Own changes", that could be the problem.

Just to make sure check if the Workflow is already published.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

49 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you