How to move individual users between directories

Colin McCudden June 7, 2019

Hi everyone,

I have the current situation:

  • Jira internal directory
  • Usernames are firstname.surname (so joe.blogs for example)

 

I want the future state to be:

  • AD authentication only
  • Existing Jira groups to remain and for group membership to be controlled in Jira

 

Problems:

  • Current AD usernames are formatted differently - Joe Bloggs is joebl for example
  • Current Jira internal directory contains users that are not in the current AD domain so need to stay in the internal directory

 

After speaking with Atlassian support, the future state cannot be achieved through the front end and that database manipulation is needed, which they will not support.

I have set up a new Jira internal directory with AD delegated authentication and would like to move one user over to test. My understanding I would need to:

  • Update the username in the current Jira internal directory to match that in AD
  • Somehow remap that user from the current Jira internal directory to the new Jira internal directory with AD authentication

 

It is the 2nd point above I need help with if anyone has gone through something similar...?

Any help greatly appreciated...!

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