How to modify the outgoing email sender's email address

I need to have my smtp server (gmail) send notifications with a different address than the gmail user address. That is, the username is xxxx@arabidopsis.org (a gmail address for our domain) and I want it to be xxxx@geneontology.org, the domain for our HelpDesk. I have change the From default name in the SMTP setup, and I have also changed the Notification email in the project, but when I make a comment in the project, the notification says it is from xxxx@arabidopsis.org. Is there something else I need to do?

3 answers

1 accepted

This widget could not be displayed.

Looks like a bug, so I filed a support request.

https://support.atlassian.com/browse/JSP-163915

This widget could not be displayed.

have you gone through the following doc

https://confluence.atlassian.com/display/JIRA/Configuring+JIRA%27s+SMTP+Mail+Server+to+Send+Notifications

check the from address at

Administration > System > General Configuration and (under Settings), edit the Email from field.

The Email from field just sets the text name, not the email address. I did change that to remove the user name variable, which causes all kinds of problems with email clients. However, as my report stated, I am interested in changing the email *address*, which the document you point to states can be change in the SMTP Mail Server screen with the "From address" field or in the project Notification "email" field, both of which I've changed. Any other suggestions, or is this a bug?

This widget could not be displayed.

Hi Bob.

did you already added xxxx@geneontology.org to your project?

take a look at the first image here:

https://confluence.atlassian.com/display/JIRA/Configuring+Email+Notifications

this should be what you're aiming at

Yes, that was the first place I changed the address. When that didn't have any effect, I went to the Default SMTP Server and changed the From address there as well, which in turn did not have any effect.

can you paste a screenshot of your smtp configuration?

afaik the FROM address can differ from the actual account that is used to login to the Mailserver. Maybe google needs an additional setting..i remember reading about some extra setting that needs to be done on GMail side...but i don't know clearly if it matches your request...

you may take a look at

https://confluence.atlassian.com/display/JIRA/Using+Gmail+as+a+JIRA+Mail+Server

oh you're right...i missed that 4.3 line...

hmm this sounds like a possible support request to be addressed with atlassian.

your screenshot looks ok. as you said your project is configured with that email address as well..i got no other idea here..

maybe a gmail setting to be able to use a different FROM that the logged in users default?

https://support.google.com/mail/answer/22370?hl=en

sorry if i couln't help...

I can't seem to upload the image file or paste it or drop it.

I uploaded it to the web at this URL:

http://postimg.org/image/jovbltbjb/

The Gmail document you cite is for JIRA 4.3 and earlier before they directly supported Gmail, I don't think it's relevant. Everything else about Gmail works fine.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

37 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you