How to modify the JIRA mail sender's name

JIRA MAIL default the sender form is;I want the recipient to see the sender is the "JIRA Server";What solution can be.


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Accepted answer

In general configuration section of Jira , you have 'EMAIL FROM'.

here you can put ${fullname}

You can change these things in Administration-->Outgoing Mail Servers

Just type "g+g" when you are in the Administration Tab and search for Mail


Hi Christian

Thank you for your answer,but not the answer I wanted.Is the name of the sender that I want is "JIRA Server",not the message subject is "JIRA Server".For example

sender subject .......

JIRA Server ...... .......

Hi All,

     Could please any one help me to fix this issues.

We have changed email server and updated outgoing email config. After this changes all emails not adding user fullname at prefix of emails sender but my instance "Email From" is remains same "${fullname} (JIRA)"


Old: Mike Nike (JIRA)[]




  I had this problem too.
in System, Outgoing Mail, changes the From address to an address not known in the office address book

You can change these things in the Administration-->Outgoing Mail Servers


have you tried editing the "Email from" paramerter in General Configuration?

Specifies the From: header format in notification emails. Default is of the form "John Doe (JIRA) <>". Available variables are '${fullname}', '${email}' and '${email.hostname}'. Note that the actual address (e.g. '') cannot be specified here - it is determined by the mail server or individual project configuration.

Hi Christian

I have been trying to set ${email.hostname}and ${email},but no results.

What do you mean with no results, what does the email you are getting look like? I thought you might just want to add something like (Your Company JIRA server) or replace the $fullname with (JIRA Server).


No results mean is that mail does not seem to any changes,and I have been using the string "JIRA Server" to replace the $fullname,the mail still does not any changes!


Odd, I just replaced the $fullname with "JIRA Server" and I got the right header

Is it possible to change the name dynamically with the actual address? e.g. ABC <>, XYZ <> ?

What's the answer for 6.4? I tried setting the prefix to '${fullname} (JIRA)' (no quotes) and it came back '{$fullname} (JIRA)' (no quotes), instead of using the currently logged in user name.

Ours is formatted as ${fullname} (JIRA).
It's been sending emails as User Name (Jira) as long as we've had it and suddenly it's only sending them as Jira.

Should I try re-entering the formatting. Does it matter if it's entered as ${fullname} or can I just say $fullname (JIRA) ?

 it's been 5 years but I've had this problem also lately.
in System, Outgoing Mail, changes the From address to an address not known in your office address book

after that in system, settings, Email From will display the right thing $ {fullname} or $ {email}

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