How to migrate to Service Desk from existing JIRA projects? Manually?

Basically, we are becoming bigger and bigger fans of Atlassian, starting with only JIRA. Now we've added Confluence, Bitbucket, HipChat, but now we want to add JIRA Service Desk & JIRA Agile.

Currently, we have a JIRA 25 user license

We had been giving EACH user a JIRA license. We are growing quickly and now need JIRA Service Desk. Is it possible to migrate issues from JIRA to JIRA Service desk? 


Thank you B.

2 answers

1 accepted

0 votes
Accepted answer
Timothy Chin Community Champion Oct 15, 2014

There is no migration needed as Service Desk is an add on for JIRA. You will need to however setup a couple of things for Service Desk including permissions, defining agents, queues, SLA and customer portals.

Thanks Timothy. Once I installed the trial, it became clear and quite user friendly just add a service desk using an existing project, then update the permissions, etc. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,764 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you