How to migrate project from one instance (shared production) to another instance (customer's private)?

[Miroslav Kravec]

Our customer decided to move his JIRA project from our JIRA instance (shared for all customers) to his internal JIRA instance.

How can we provide him data, which can be used for complete project import? But, only data regarding his project, not complete export (we must not compromise private data of other customers in our shared instance).

[Nic Brough -Adaptavist- · Accepted solution]

There's a couple of approaches here:

1. Create a temporary copy of your instance, delete the projects you want to hide and export the remains to xml for him
2. Export your production to xml, set up a temporary JIRA, import the projects you want to give to him, then export that to xml to give to him

This is because there is no "project export", only "project  import from a copy of everything"

[Miroslav Kravec]

Both approaches are quite complex and require manipulation with a lot of data just for one project...

[Nic Brough -Adaptavist-]

Yes. But they're the only options you have. You could try other approaches, but they're lossy or extremely hard work - exporting issues to CSV or other formats means you'll have to do all the project setup by hand in the target system and most formats will lose part of the data (csv won't contain history for example).

[Miroslav Kravec]

It worked. Accepting the answer.