How to merge Jira user?

Hi, I'm importing a JIRA Server instance into cloud. Problem is my new user account "admin" is different than my imported user.

I could use the old entry, but then, the admin user will use a slot of user, and I can't deactivate it.

I'd like to merge my imported account into the new one, is it possible?

2 answers

Tried renaming the admin user on the cloud instance before importing i assume? This has to be done by support. See this: How to rename the admin user on a JIRA Cloud instance?

Hi Constantin,

What's preventing you from deactivating the "admin" user ?

Have you checked the instructions here ?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

244 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you