How to map Status field when migrating to JIRA from ClearQuest using External System Import option in JIRA?

I am trying to migrate a project from ClearQuest to JIRA. I have created a new Service Desk in JIRA,and workflow of the project to be migrated is also created. But when I am using the External System Import option from JIRA and mapping status field from CSV (exported from ClearQuest) to Status field present in "Issue Fields" in Mapping screen, it is giving Error in it. I am attaching logs, configration and my jira backup here.Can we migrate the status field from CSV so that status field is at the point where it is in exported CSV file?

1 answer

0 vote
Boris Berenberg Community Champion Jul 09, 2015

You need to create all the of the statuses you need before you perform the import, and make sure that they exist for the workflows associated for each issue type.

HI Boris, I have migrated workflow already, so all the statuses are already existing in the new project where I am trying to import issues.

Boris Berenberg Community Champion Jul 10, 2015

Your logs say that this is not the case: {code}2015-07-09 16:06:46,197 ERROR - Error importing issue ExternalIssue{externalId=autoid-3147671253735935602, summary=User Id - 670 - clicking on click here for password change policy is not functioning, issueType=10000} com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: User Id - 670 - clicking on click here for password change policy is not functioning at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.createIssue( at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue( at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues( at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport( at at at com.atlassian.jira.task.TaskManagerImpl$ at com.atlassian.jira.task.TaskManagerImpl$ at at java.util.concurrent.Executors$ at at com.atlassian.jira.task.ForkedThreadExecutor$ at Caused by: com.atlassian.jira.plugins.importer.external.ExternalException: Cannot find status with id 'Closed'. at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.checkStatus( at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.createIssue({code}

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

576 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you