How to manage transition of support issues to the product backlog in JIRA

I'm looking for ideas on how to improve this workflow. Currently we have a "support" project and a "product" project. Issues from users are submitted to the support project where we are also using the VertygoSLA plugin to track and report metrics. When an issue is to be accepted for entry into the product backlog for a future release, we Resolve it in the support project with a Resolution of "Entered into Product Backlog". We then Clone the issue and move it to the product project where it can be reviewed during release and sprint planning.

This works fine but the process of Cloning seems like double work and the comments don't come with it. Also, it gets assigned a support project key then we have to Move it to the product project.

Is there a better way?



2 answers

1 accepted

This widget could not be displayed.

actually, it looks like I can use an existing plugin, Script Runner, as a post-function in my workflow to automatically clone the issue based on some condition. I'm not sure if I am using the correct syntax though.

condition - = 'Entered into Product Backlog'

The condition tester shows me the result = true but it still doesn't work.

I think this is ok: issue.resolution?.name = 'Entered into Product Backlog'

This widget could not be displayed.

You could have a look at the following plugin. Using the plugin you don't have to manually clone an issue. You can create an new issue automatically based on your workflow:

Cheers Christian

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

292 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you