I'm trying to set up Jira as a support system. We are using Active Directory to handle users in Jira. I configured a Mail Handler to "Create a new issue or add a comment to an existing issue" when a mail comes in. This works. But now my questions start:
- When a new issue is generated by a new mail sent by "anybody", I have to select a "Reporter", since "anybody" does not exist in our Active Directory. This in turn means that I can't just "answer" to "anybody" by writing a comment, since he won't get it. I can share the issue with the original reporter ("anybody"), but that will fail to create a comment when the original reporter just answers this mail.
I would really love to use this "Create a new issue or add a comment to an existing issue" feature. Only I don't know how to realise this when using Active Directory. Would this be possible?
Also I would like to have a kind of "two-fold" issue. One part that can be seen to the outside (the original reporter, "anybody") and one that can be kept secret. Would this be possible?
Let me now if I should be more clear.
JEMH had this in the 4.x days, but the move to 5.0 has not seen LDAP yet added, if you're still interested, please watch https://studio.plugins.atlassian.com/browse/JEMH-621
The functionality that will come, is that users are dynamically looked up in AD via LDAP, and users can then be created with userid (or email) and thereafter, also be synchronized. For me, the reason I implemented the feature in 4.x was the different microsoft products used different domains email@example.com firstname.lastname@example.org, email@example.com. Not sure if you've seen that.
Anyway, for two fold issues, you could use JEMH for that, and not create users at all, storing their email address in a custom field, or actually create the user based on email address (may or may not be a 'good thing'), with them being added to a specific group (jira-users), they could be fully interactive users, or if not, they would be 'invovled' users that would receive normal email notifications but would only be able to interact by email.
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