We are starting to work with Jira Service Desk, and I have a doubt,
There are many incidents in my company, which without being a PROBLEM, are like small projects.
I don't know if I have a way to relate and concatenate these tikets or if I have to open independent projects every time ,
Example: You have to migrate several applications from one server to another, This are several related tickets ..
How can i manage this ?
There are several options for the development of this case:
1) Categorize your typical applications and create a request tree for users on the Service Desk. Then you will create tasks with the same name and it will be easier to search for them.
2) After creating issues that are interconnected, in manual mode, you can relate them with existing tasks. Thus there will be a whole network of tasks that are interconnected. You can perform any, the status of the relates will be visible
3) Install an plugin Automation for Jira. In it, you can configure automation rules that will create relates with the same type, or that bind or even collapse containing certain words in the title/description for convenience. There you can also set up automatic closing / moving tasks when you closed / moved a related task
Learn how to use two new reports for next-gen projects in Jira Cloud: Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...
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