I have a JIRA instance connected to AD and what happens in day to day work is that some employees stop being employees and their AD account is disabled.
JIRA will in turn change all "user" fields to their AD username, but when I try to modify those issues it always stops because that user does not exist in the system.
Only solution I have found is to reassign those issues to an active user. What other options do I have?
I found a solution (sortof)
During the laste upgrade of JIRA it imported the users again to populate the user fields, this user had been disabled at that time so he was not a part of the AD sync schedule filter and therefor was not imported. To fix this I had to enable the account, run a sync again and then disable it. Now the user shows up and issues can be modified.
Hi everyone! My name’s Matt and I’m a product manager at Atlassian. I work in the navigation & findability space for all our Jira Cloud products. We’ve been working on trying to improve the exp...
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