How to make answer come in to the Issue

[Dinny]

Hi!

We have a few project in Jira who are gonna use Email This Issue plugin on a daily basis.
This is because they need to forward issues to external companies. But how do we make it so that the reply from that company gets into the issue?
Today this does not work.

Any suggestions?

[Dinny · Accepted solution]

I resolved it with script runner this way:

• add a new userselect field "allowed-user" to the security level
• create a new user with the recipient email after sending the mail (post-function)
• store this user in "allowed-user" (post-function)

[Tarun Sapra]

Yes add the mail hadnler "create issue and comment" and make that email the project email in the project settings page and make sure the mail that is sent to the 3rd party is by this email.

[Tarun Sapra]

Hi, I haven't used a plugin to do it, but it works in my project, when a 3rd party replies to an email that email body gets added as a comment in the issue.

The email id of the project of the issues should be same as the email id of the mail handler (create issue/ add comment)

[Tarun Sapra]

but here the mail handler is adding the comment which was basically the email sent by the 3rd party companies to that email address

[Dinny]

But that won't work when the security setting is set for users and managers only. Wich means that the user who is not a reporter cant comment or see the issue.

[Dinny]

So we can basically just add an emailhandler to make this work?

[Tarun Sapra]

Yes add the mail hadnler "create issue and comment" and make that email the project email in the project settings page and make sure the mail that is sent to the 3rd party is by this email.

[Dinny]

Not a single one?