How to make a Change read only after approvals?

We're using a modified version of the Change workflow and we'd like to be able to restrict the Change Issues to read-only after they have passed the approval process.  I tried searching on this topic and found some references to setting status/transition properties but nothing I've tried so far has worked.

Properties attempts thus far:
Key: jira.issue.editable     Value: False

Key: sd.issue.editable     Value: False

Key: servicedesk.issue.editable     Value: False

It doesn't make sense to me to allow the details of a Change to be modified after it has acquired all necessary approvals so this is a pretty big obstacle for us.  Any help would be greatly appreciated!

2 answers

1 accepted

This widget could not be displayed.

I was able to find the solution to this problem.  Turns out I was very close from the beginning but the Value field is case-sensitive.  I was using "False" but it has to be "false". 

So in order to make an issue non-editable during a specific status then you'll need to add the following property to the workflow status:
Property Key:  jira.issue.editable  and the Property Value:  false

This widget could not be displayed.

@Patrick Evesdid you try conditions in workflow?.

Conditions setup in Jira workflow

@AshThanks for the reply.  I looked under Conditions on the transitions but didn't see anything that looked like it could make the issue fields read-only.  Can you suggest a solution via Conditions?

Didn't notice the linked video at first.  I just watched it but the problem I have isn't related to a transition.  The solution I'm trying to find is to make all Change requests read-only to everyone after it has been approved.  Right now I am able to edit all of the fields from the Agent view even after the request is Closed.  That would create a major audit risk for us.

@Patrick Eveslooks like there is ticket in Jira https://jira.atlassian.com/browse/JRASERVER-29091 which they say wont fix but see the comments there are some workarounds for it.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

576 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you