How to make Assignee Optional in Jira v5.1.2

I'm on Jira v5.1.2 and the task I'm trying to complete is:

"As a Project Lead, when I create a ticket, the Assignee field is not required (optional)"

Now I followed the steps in the knowledge management about going through the Field Configurations and modifying it there. Almost all the fields in there under "Operations" have the "Required" or "Optional" link. The problem is, Assignee does not have that choice. In fact, the only links for Assignee under Operations is: "Edit", "Hide", "Screens".

How do I make it optional when there is no optional link?

2 answers

1 accepted

1 vote

Have you enabled "allow unassigned" in the general configuration?

I have the same problem, but in my case the option to allow Unassigned issues is enabled, was always enabled.

do you "Unassigned issues" (system configuration). If you have that enabled, then you should be able to leave assignee blank and the issue will be unassigned.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 11 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

34 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you