How to link a Service Desk to a specific Page of a Confluence Space

I need to link a Service Desk to a specific page of a Confluence Space and not to let the other pages of the space visible. Is it Possible and how?

Best Regards

3 answers

Under agent portal, you have to select settings tab.

Here you can add the knowledge base link and also you can restrict the searches by defining labels.

Hi RPandyaram, thanks for your feedabck, but I tried to restrict the searches by defining labels, but it only applies to the suggestions that appear while typing the request summary. The restriction by defining labels do not apply in the main portal page'search.

Hi @Davide Paleari , when we define the labels , they are specified for each issue type. ( Request type )

When you search at the Common portal , it is global search. They both are different.

 

You can restrict the audience at confluence from viewing, if it helps.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

145 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you