How to link a Service Desk to a Confluence Space

[Oscar Ruiz Pisani]

I tried to link on the settings tab -> KNOWLEDGE BASE -> Confluence KB -> Configure a Confluence knowledge base -> Link to a knowledge base and then I got this error:

• We do not support the currently configured application link.

What could be the reason?

   Thanks

[David Di Blasio · Accepted solution]

Hi Oscar,
Based on the message you're receiving I suspect you might not have 2 legged oauth enabled in JIRA. Check through the following portion of our article on linking ServiceDesk and Confluence as a reference

https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base#Providingself-helpresourcesforyourcustomerswithaknowledgebase-Troubleshootingissueswith2-LeggedOAuth

Cheers!

David Di Blasio | Atlassian Support

[Oscar Ruiz Pisani]

Thanks David, this was very helpful. I manage to configure Allow 2-Legged OAuth