How to limit comment-permissions in Jira before publishing?

It seems, permissions can be set on individual comments in theory... How can this be done in practice -- and before the issue's reporter and watchers are all notified of the new comment by e-mail?

Our old (home-grown) issue-tracking system has a checkbox on the comment-entry form, which allowed support staff to mark any comment as "internal" -- marking the checkbox would hide the new comment from the issue-reporter and other users not in the tech-support group.

Now that we are migrating to JIRA, this is the only feature, for which we have not found a replacement... Any hope? Thanks!

1 answer

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In JIRA, you can limit the comment visibility to project roles or certain groups. You should be able to make use of this functionality.

Thanks, I know. But can this be done, when entering a new comment on the page -- before it is entered?

Yes. For every comment, you will get a drop down where you can pick who can see that comment.

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