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How to let customer see the logged work in an issue?

Marc Gilbert Jan 30, 2017

Hi all,

I'm a freelancer Linux System Engineer and I'm just evaluating JIRA ServiceDesk for my business.

I really love the 'Log work' feature as well as the relating features such as estimating work. But for transparency reasons to my customers, I'd really like to give them a read-only permission to view the estimated and logged work for an issue in their customer panel. How can I do that?

Cheers,

Marc

1 answer

0 votes
Nic Brough [Adaptavist] Community Leader Jan 30, 2017

That's not what Service Desk customers are for.  A customer is someone who raises requests, not someone who monitors time logged or spent - it's not important to them. 

To allow time reporting, you'll need to make them JIRA users.

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