I'm a freelancer Linux System Engineer and I'm just evaluating JIRA ServiceDesk for my business.
I really love the 'Log work' feature as well as the relating features such as estimating work. But for transparency reasons to my customers, I'd really like to give them a read-only permission to view the estimated and logged work for an issue in their customer panel. How can I do that?
That's not what Service Desk customers are for. A customer is someone who raises requests, not someone who monitors time logged or spent - it's not important to them.
To allow time reporting, you'll need to make them JIRA users.
Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...
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