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How to leave only tickets assigned to a specific person in the Service Desk queue

Carlos - HTS Consult
Carlos - HTS Consult December 8, 2020

I use the Jira Service Desk, I have an analyst who attends only certain services, I need that in the queue of this analyst only the calls attributed to him appear.

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Jack Brickey
Jack Brickey
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December 8, 2020

Queues display only what you configured them to display. If you only wand issues assigned to say Fred then incorporate that into the JQL that defines the queue, e.g.

assignee = Fred 

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