When I am extracting the report of all the tickets created for a certain period I do not find in the excel file the time tracking.
For example I am looking for the creation date of the ticket (I got that one) and the date someone qualified the ticket (I don't have this information). I thought "Date of First Response" was the date someone qualified or commented the ticket, but it is not.
So, do you have any solution to advise me?
Thank you for you help!
To achieve that I believe that you can create a custom field that will capture the data from when someone changed the issue status.
As for now, every time that issues pass by these transitions, that field will be set and you will have the required information. Been able to manipulate this data when exporting all fields to excel.
Hope this helps!
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