How to intregrate Jira bug creation with Confluence and Confluence Answers?

I would like to know how can I implement a simiar integration between Jira and Confluence as the one from support.atlassian.com?

I am interested in searching existing bugs, articles and q&a and showing them before someone will open a new bug.

1 answer

1 accepted

1 vote
Accepted answer

JIRA Service Desk allows you to link to a KNowledge Base space in Confluence.

Users will get suggetsed documents and answers as they type input details.

https://www.atlassian.com/software/jira/service-desk?section=userexperience

That's a huge problem as this would require us to acquire the Service Desk extension just to improve the bug raising process a little bit.

We do not use Jira as a Service Desk.

We have a unlimited user license so the price of the Service Desk extension would be astronomical: $18000, just for improving the bug raising process a little bit, with similar existing bugs, similar questions or articles.

You asked how they do it...

You could certainlty write your own plugins to do the same. The APIs and applinks are very easy to build on.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,300 views 12 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you