Is it possible to hide the field Issue Type from the Create screen?
(We want the customer has to create an issue with exactly one issue type. Because there are many issuetypes in this list, we thought to hide this field and the issue will be created with the default issuetype (which we have set = default).
I have deleted it in the configuration of this screen, but when I cretae an issue it still appears.
Not without code. Jira needs to ask for the issue type because it's structural - it determines most of the schemes that the rest of the process will be using.
There's no way to restrict users to issue types, so you end up with no option to do this sort of thing.
If your customers are ok with clicking a link to create an issue you may want to try out this URL:
<JIRA-Base-URL> is the, yep, JIRA Base URL to your instance
<project-id> is the ID for the project you want to create the issue in
<issue-type-id> is the ID for the Issue Type you want them to use
The URL will take the user to a create screen where Project and Issue Type fields are read-only.
There are some more info about Creating Issues via direct HTML links here
Would this work for you?
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