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How to hide field "Issue Type" from the Create screen

Juliane Di Lascio Jul 03, 2014

Is it possible to hide the field Issue Type from the Create screen?

(We want the customer has to create an issue with exactly one issue type. Because there are many issuetypes in this list, we thought to hide this field and the issue will be created with the default issuetype (which we have set = default).

I have deleted it in the configuration of this screen, but when I cretae an issue it still appears.

4 answers

1 accepted

1 vote
Answer accepted
Nic Brough [Adaptavist] Community Leader Jul 03, 2014

Not without code. Jira needs to ask for the issue type because it's structural - it determines most of the schemes that the rest of the process will be using.

There's no way to restrict users to issue types, so you end up with no option to do this sort of thing.

You could try hacking the screen in the core code, or mess around with javascript, but there's nothing you can do off-the-shelf.

0 votes
Svante Gustafsson Jul 03, 2014

Hi Juliane,

If your customers are ok with clicking a link to create an issue you may want to try out this URL:

https://<JIRA-Base-URL>/secure/CreateIssueDetails!init.jspa?pid=<project-id>&issuetype=<issue-type-id>

where:

<JIRA-Base-URL> is the, yep, JIRA Base URL to your instance

<project-id> is the ID for the project you want to create the issue in

<issue-type-id> is the ID for the Issue Type you want them to use

The URL will take the user to a create screen where Project and Issue Type fields are read-only.

There are some more info about Creating Issues via direct HTML links here

Would this work for you?

// Svante

Svante Gustafsson Jul 03, 2014

and with this approach you can prefill as many fields as you like with the URL. It is all described in the provided link

0 votes
Marcus Silveira Atlassian Team Jul 03, 2014

You may also try using an Issue Collector instead of the Create Issue button.

This way you can specifiy the Issue Type you want previously and your users will have a customized create issue screen just for this.

Hope this helps

0 votes
Vishnukumar Vasudevan [ACP-JA] Community Leader Jul 09, 2014

Also, you can try removing other issue types from your 'Issue Type Scheme' if possible.

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