• Community
  • Products
  • Jira
  • Questions
  • How to hide certain values in a select list custom field depending on the customer request type in JIRA Service Desk

How to hide certain values in a select list custom field depending on the customer request type in JIRA Service Desk

I am looking for a way to limit the number of value in a select list custom field depending on the customer request type that a user choose on the JIRA service desk customer portal.


Any suggestions on how I could do this?

 

Thanks!

 

 

 

1 answer

0 vote
Joe Pitt Community Champion Aug 01, 2016

By request type do you mean issue type or the value in another field? If the first you can setup a different context for each issue type. If the later, you may be able to do it with a script.

I mean the Customer request type, it's the forms being used by the user.

Each form are using the same issue type. JJUPIN doesn't work with JIRA Service desk. Could I do it via another kind of script?

 

 

Joe Pitt Community Champion Aug 01, 2016

I don't do any kind of scripting in the product. I believe there is one that comes with the behaviours plug-in. I would post a question about scripting help.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,331 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot