I'm using Jira Cloud for Bug tracking and project tracking. We have an option to log the hours and we can allow the developers to log their time against their issues and so the Project Lead.
We do also share this Jira Cloud for our customers/clients for creating issues, tracking the issue status etc. But I don't want our customers/clients to see our work log, the time spent and the estimates. Meaning I need to hide the Time Tracking option itself for our customers/clients. Is there a way to achieve this? Can someone advise on this, please?
P.S: At present, Hiding Time Tracking option has been set for all users/groups.
Hi @Sathish T,
As far as I know, hiding time tracking is not an out of the box feature in Jira. If you are using the Hide time tracking for Jira Cloud app for this, the visibility of work logs is controlled by the Work on issues permission.
So, if my guess is right about your implementation, make sure your customers don't have the Work on issues permission in the relevant projects.
We can change the permission for Work on Issues(Ability to log work done against an issue) and this will hide the Log Work option and so the users(Customer/Client) will not have access to Log/edit/update/delete the Work Log.
But still, the customer/client can view the Time Tracking features, for every issue/ticket. They can view
Such hours can also be viewed under Reports --> Time Tracking Report.
And this is too bad to showcase the business; Maybe a simple plugin/feature like "Hide time tracking for selected users" will help a lot(It's just my idea!) Yours thoughts, please!
Hi @Sathish T,
Just my 2 cents:
For Jira Server, have a look at https://marketplace.atlassian.com/plugins/com.accxia.jira.plugins.workscouncil.WorksCouncil/server/overview
it just has been released to the Market Place and probably it helps to achieve what you want.
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