How to have the AutoTransitionListener listen to all projects in a given category

Greetings all,

I am using JIRA to provision my client support system with one support project per client. The clients are never assigned the issues (the support agent always owns it), and they do not have permission to transition issues.

What I am looking for is how to implement something similar to the auto-transition listener of the JIRA Toolkit, but instead of on a per-project basis, rather do so on a per-project-category basis (because each client has their own support project, and having 300ish listeners is probably a bad idea).


If state="Waiting for Client" AND lastCommented is in group 'client'
Then execute transitionID 41

Any thoughts?

1 answer

1 accepted

I figured it out!

Use the Escalation Service provided by Scriptrunner with the following config

Description: CC Projects Auto Transition Waiting for Client -- SSI Investigating if last commented is by client
Interval: 30
JQL: category = "CC Projects" AND status = "Waiting for Client (SSI)" AND "Last Comment by User?" = "true"
Action: 41 Send Comments to SSI

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

93 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you