How to handle user management for Jira software and Jira service desk

Hello,

We have begun the trial for JIRA service desk and we in the early stages of setting it up and configuring it. I have just run into a road block when it comes to user management. We currently have approximately 100 JIRA software users which are having their accounts being authenticated using the Active Directory connection. Now we want to introduce JIRA Service desk to our entire company and still use Active Directory to authenticate their accounts. What would be the best way to approach this? I know that JIRA Software users have access to create tickets in JIRA service desk projects but for auditing purposes we want to separate each different user base. Is there a way to do this without manually creating accounts and assigning the permissions ? I was originally thinking of using two different user directories (jira-users and jira-service-desk-users) and each user directory would automatically put them into the respective groups but this would not work as explained here:https://confluence.atlassian.com/jira/managing-multiple-directories-229838552.html 

 

Any input would be appreciated. 

Thanks.

1 answer

1 accepted

Perhaps I am misunderstanding your question, but is this not achievable by placing the service desk users into appropriate AD groups and then adding the AD groups to the appropriate service desk roles?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,224 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot