We have begun the trial for JIRA service desk and we in the early stages of setting it up and configuring it. I have just run into a road block when it comes to user management. We currently have approximately 100 JIRA software users which are having their accounts being authenticated using the Active Directory connection. Now we want to introduce JIRA Service desk to our entire company and still use Active Directory to authenticate their accounts. What would be the best way to approach this? I know that JIRA Software users have access to create tickets in JIRA service desk projects but for auditing purposes we want to separate each different user base. Is there a way to do this without manually creating accounts and assigning the permissions ? I was originally thinking of using two different user directories (jira-users and jira-service-desk-users) and each user directory would automatically put them into the respective groups but this would not work as explained here:https://confluence.atlassian.com/jira/managing-multiple-directories-229838552.html
Any input would be appreciated.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs