How to handle Assignee during JIRA ticket Status changes?

We currently use JIRA's Agile Scrum boards. When a ticket gets put into the active sprint, it is first assigned to a developer under status = "Open". Then, the developer moves it into Status = "In Progress".

Once the ticket is ready to be reviewed by the Reporter, it gets moved into Status = "Ready to Review", but the Assignee stays the same (i.e. the developer).

Should the Assignee change to the person that needs to take action next on the ticket? What is the more common approach?

2 answers

Hi Ralph,

it depends on your notification scheme. In every case you should be sure that everyone will be notified about changes. You can achieve this

  • changing assignee it is more common
  •  you can always insert a comment and mention interested user using @userName
  • You can add this user to watcher an he will be notified when issue will be updated/closed (check this in notification scheme it is more complex approach)

I hope that I helped if not let me know wink

 

I also would like to know what's the best approach to handle the Assignee during a ticket status change.

Is it necessary to change the Assignee when a ticket status changes???

We develop software, so we would like to know the best practices in this matter.

Thank you very much!

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

466 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you