How to handle Assignee during JIRA ticket Status changes?

We currently use JIRA's Agile Scrum boards. When a ticket gets put into the active sprint, it is first assigned to a developer under status = "Open". Then, the developer moves it into Status = "In Progress".

Once the ticket is ready to be reviewed by the Reporter, it gets moved into Status = "Ready to Review", but the Assignee stays the same (i.e. the developer).

Should the Assignee change to the person that needs to take action next on the ticket? What is the more common approach?

2 answers

This widget could not be displayed.

Hi Ralph,

it depends on your notification scheme. In every case you should be sure that everyone will be notified about changes. You can achieve this

  • changing assignee it is more common
  •  you can always insert a comment and mention interested user using @userName
  • You can add this user to watcher an he will be notified when issue will be updated/closed (check this in notification scheme it is more complex approach)

I hope that I helped if not let me know wink

 

This widget could not be displayed.

I also would like to know what's the best approach to handle the Assignee during a ticket status change.

Is it necessary to change the Assignee when a ticket status changes???

We develop software, so we would like to know the best practices in this matter.

Thank you very much!

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

49 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you