On a big Jira setup where you have a big number of projects, like over 30 (we have over 100), you need to delegate security access to the projects to the Project Administrators instead of jira-administrators.
Usually you have a new-comer which is not able to access a project or perform an action to it.
In most cased this is happening because he doesn't have a role assigned to the project.
What happens is that he is complaining about this to his direct or dotted-line manager and asking for this. And then they will contact jira-administrator by email.
As you can imagine jira-administrators are not the right people to assign these roles.
This question is about how should we setup this Jira instance so people will contact the project admin instead of jira-admins.
Before answering please remember that we are talking about a very dynamic workplace, where people come and go all the time, so a one time training or informative email would not solve the problem.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot