On a big Jira setup where you have a big number of projects, like over 30 (we have over 100), you need to delegate security access to the projects to the Project Administrators instead of jira-administrators.
Usually you have a new-comer which is not able to access a project or perform an action to it.
In most cased this is happening because he doesn't have a role assigned to the project.
What happens is that he is complaining about this to his direct or dotted-line manager and asking for this. And then they will contact jira-administrator by email.
As you can imagine jira-administrators are not the right people to assign these roles.
This question is about how should we setup this Jira instance so people will contact the project admin instead of jira-admins.
Before answering please remember that we are talking about a very dynamic workplace, where people come and go all the time, so a one time training or informative email would not solve the problem.
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