How to grant permission to export JIRA ticket?

[Laura Alter]

I have a user who gets a Permission Violation error when they try to export a JIRA ticket. Is this functionality tied to a specific permission? I cannot locate it.

[Nic Brough -Adaptavist-]

What do you mean by "export"? There's several ways to get the data out, but we're a bit stuck until you tell us which method of export you're trying here.

[Laura Alter]

Sorry - upper right corner of a ticket. Above the "People" section. I don't see how to add an image that is not hosted, or I would provide a screenshot. :)

[Nic Brough -Adaptavist-]

Yes, there's a drop-down with several ways to view an issue there - none are "export" and all are available to anyone who can see the issue. So I'm a bit lost?

[Laura Alter]

There's a dropdown in the upper right corner inside the ticket that allows you to export XML, PDF or Word. When this user chooses a selection in that dropdown, he gets a permission violation.

This is the export button:

[Nic Brough -Adaptavist-]

My apologies, I completely forgot that "view" has been renamed to "export" in a more recent Jira. Same menu.

I don't know where that permission violation comes from, as in the Jiras I've got access to, if you can see the issue, you can use the options on that drop-down. Even anonymous access can use them. Could you confirm it's the same for all three types of export (XML, word and printable)?

I think you need to look at your logs to see if the error is reflected there.

[Laura Alter]

How do I find the error log in OnDemand? An admin search and quick Google search doesn't turn it up.

[Nic Brough -Adaptavist-]

OnDemand - oh. You can't get the logs, you need to talk to OnDemand support.

However, OnDemand really shouldn't be getting problems like this. Could you tell us exactly what the error message is? The text that the user sees?

[Laura Alter]

Sure - this is the error:

[Nic Brough -Adaptavist-]

Ok, that's definitely internal to Jira, but I'm not sure why you are seeing it. If a user can see the issue, then they should be able to export them.

I'd contact Atlassian OnDemand support for this one.

[Laura Alter]

Thanks for your help!! I opened a ticket. :)