How to give access to a user?

Hello everyone, we are using Jira OnDemand with Google Apps. I have added the XXXX users into our developers & users group and also added to some of the projects. When he tries to login to JIRA he sees the following message. Any ideas?

The user 'XXXX' has not been given access to Atlassian OnDemand by the administrators.

You will need to be granted access to some applications before you can login. You will still be able to view any content that is accessible to anonymous users.

1 answer

1 votes

You haven't added him to a group that can log in. Look at admin -> global permissions, that will list the groups you need to add him to (I'll bet on "jira-users")

There are other users in the same groups and they can login.

But is he in one or more of the login groups?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot