How to give access to a user?

Hello everyone, we are using Jira OnDemand with Google Apps. I have added the XXXX users into our developers & users group and also added to some of the projects. When he tries to login to JIRA he sees the following message. Any ideas?

The user 'XXXX' has not been given access to Atlassian OnDemand by the administrators.

You will need to be granted access to some applications before you can login. You will still be able to view any content that is accessible to anonymous users.

1 answer

1 vote

You haven't added him to a group that can log in. Look at admin -> global permissions, that will list the groups you need to add him to (I'll bet on "jira-users")

There are other users in the same groups and they can login.

But is he in one or more of the login groups?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,090 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you