How to give a JIRA Service Desk customer access to JIRA? was set up as a SD Customer so she could help us test this new service. Now, we want to grant her access to JIRA and Confluence and remove her as a SD customer but the system will not allow me to do this. I've tried to Delete her but I couldn't because she had logged activities as a SD customer.


How can I set her up as a JIRA and Confluence user so she can perform her job? She is not a real SD customer , she's one of our employees testing SD.


Eva Dinion

2 answers

You'll need to add her to the "jira-users" group (if she is not a member already), and add her to the the service desk agent role: 

I have the same problem, and the user does not show up in the list of possible users under the Jira-Users group.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,592 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you