How to get the time logged and date resolved though Smart Fields?

I'm trying to get the information about the time logged and date resolved of an issue to put into an email but I cant reach the solution.

The smartfields I try but doesnt work are:






How can I do that?

Thanks a lot!

1 answer

0 vote
Andreas Knecht Community Champion Mar 22, 2017

Hi Diego,

So to get the resolution date you can use:


For the time spent in seconds you can use:


Some of the 'pretty' representations of this value aren't accessible yet in smart-values. I've raised now to improve this!




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