How to get past Jira evaluation installation problems?

I'm trying to install an evaluation version of JIra Agile on my E2C Amazon Windows Server 2012 R2. I have 3.75 GB of physical memory and 11.7 of virtual memory. JRE 8The installation seems to go fine until my browser gets to the step where it is initializing the plugin system. It then errors and take me to the JiraLockeError web page and says JIRA Startup Failed and The following plugins are required by JIRA, but have not been started. Any help would be appreciated as I want to purchase my own hosting of JIRA Agile.

•Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
•JIRA Projects Plugin (com.atlassian.jira.jira-projects-plugin)
•Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)
•Atlassian JIRA - Plugins - Issue Search (com.atlassian.jira.jira-issue-nav-plugin)
•Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
•Atlassian JIRA - Plugins - REST Plugin (com.atlassian.jira.rest)
•RPC JIRA Plugin (com.atlassian.jira.ext.rpc)
•Gadget Directory Plugin (com.atlassian.gadgets.directory)

 

I then looked in my log file and see several errors. Here are a few of them...the list was very long and I only included a few.

2015-06-08 03:54:15,439 localhost-startStop-1 ERROR      [atlassian.jira.tenancy.PluginKeyPredicateLoader] Could not read tenant-smart pattern file 'C:\Program Files\Atlassian\JIRA\atlassian-jira\WEB-INF\classes\tenant-smart-patterns.txt' (using defaults)

2015-06-08 03:57:35,920 Timer-1 ERROR      [atlassian.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.plugin.event.events.PluginModuleUnavailableEvent@3593dd9] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.plugin.manager.DefaultPluginManager.onPluginModuleUnavailable(com.atlassian.plugin.event.events.PluginModuleUnavailableEvent), listener=com.atlassian.jira.plugin.JiraPluginManager@76a5db80}]

2015-06-08 03:57:42,712 AsynchronousJiraSetup ERROR anonymous 237x13x1 90fgwg 127.0.0.1 /secure/SetupFinishing!triggerSetup.jspa [atlassian.jira.tenancy.PluginKeyPredicateLoader] Could not read tenant-smart pattern file 'C:\Program Files\Atlassian\JIRA\atlassian-jira\WEB-INF\classes\tenant-smart-patterns.txt' (using defaults)

2015-06-08 04:00:21,627 Timer-3 ERROR anonymous 237x13x1 90fgwg 127.0.0.1 /secure/SetupFinishing!triggerSetup.jspa [internal.dependencies.startup.DependencyWaiterApplicationContextExecutor] Unable to create application context for [com.atlassian.hipchat.plugins.hipchat-core-plugin], unsatisfied dependencies: Dependency on [(objectClass=com.atlassian.sal.api.net.RequestFactory)] (from bean [&requestFactory])

2015-06-08 04:01:50,870 AsynchronousJiraSetup ERROR anonymous 237x13x1 90fgwg 127.0.0.1 /secure/SetupFinishing!triggerSetup.jspa [atlassian.jira.setup.InstantSetupStrategy] Cannot setup product license, http status code: 302
org.apache.http.client.HttpResponseException: Problem authenticating user during product bundle license installation
at com.atlassian.jira.setup.InstantSetupStrategy.authenticateUser(InstantSetupStrategy.java:340)
at com.atlassian.jira.setup.InstantSetupStrategy.saveBundleLicense(InstantSetupStrategy.java:304)
at com.atlassian.jira.setup.InstantSetupStrategy.upgradeJiraAndFinishSetup(InstantSetupStrategy.java:276)
at com.atlassian.jira.setup.InstantSetupStrategy.access$300(InstantSetupStrategy.java:66)
at com.atlassian.jira.setup.InstantSetupStrategy$4.run(InstantSetupStrategy.java:139)
at com.atlassian.jira.setup.AsynchronousJiraSetup$StepSwitcher.withStep(AsynchronousJiraSetup.java:176)
at com.atlassian.jira.setup.InstantSetupStrategy.doStepTask(InstantSetupStrategy.java:94)
at com.atlassian.jira.setup.InstantSetupStrategy.setup(InstantSetupStrategy.java:134)
at com.atlassian.jira.setup.InstantSetupStrategy.setup(InstantSetupStrategy.java:66)
at com.atlassian.jira.setup.AsynchronousJiraSetup.doSetupJIRA(AsynchronousJiraSetup.java:136)
at com.atlassian.jira.setup.AsynchronousJiraSetup.access$100(AsynchronousJiraSetup.java:22)
at com.atlassian.jira.setup.AsynchronousJiraSetup$1.run(AsynchronousJiraSetup.java:122)
at java.lang.Thread.run(Unknown Source)

1 answer

0 vote

Hard to say without the full set of errors, but work through the various causes listed under https://confluence.atlassian.com/display/JIRAKB/Troubleshooting+JIRA+Startup+Failed+Error before worrying about the rest of them.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

763 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you