How to get forwarded after a ticket was closed

I have the following question / issue:

When I use the standard issue filter "My Open Issues" i get the a list of issues. Lets say I open one ticket and close it. If a then click on "Return to Search" I get the results, including the ticket I just closed. So the list is not automatically refreshed.

I was thinking of a workaround like this: Creating a Dashboard, using the same filter in the filter results gadget. If i open a ticket from that dashboard I no longer have the Return to Search button, but can click on the JIRA logo to return to my dashboard wich will than relaod and the closed ticket is gone.

so far so good - the question now is: is it possible to get forwarded to the dashboard the moment the ticket was closed? Right now, when closing a ticket, the status gets updated but I stay in the detailed view of that ticket. It would be great to automatically get forwarded to My JIRA Home when the screen for the ticket was filled out and sent.

Any ideas?

Thanks

Thomas

1 answer

0 vote

There was a brief time when JIRA behaved like that, it was quickly removed when users complained that they had to keep going back to what they were in the middle of before.

There's no way to implement this behaviour without rewriting a bit of the core of JIRA, changing the landing points for the end of the processes.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

113 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you