How to get a custom field onto an issue type request screen? Enabling it on a screen isn't working

[Michael Jennings]

From the portal to the projects, the user navigates to a particular issue type request screen.  We need to add a dropdown for the Office the user is from, so they can submit that along with the summary.  Can't figure out how to get the field onto the screen

[Paula Silveira · Accepted solution]

Hi Michael,

You need to Add a Custom Field to your create issue screen and then add this field to the request type on Service Desk (Setting up request types).

Thanks and regards,
Paula Silveira 

[Michael Jennings]

Okay it looks like I need to make the field visible on the "Request Type" for the issue type https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Setting+up+request+types But I can't seem to find the Request Types config screen. How do I get to it?

[Paula Silveira]

- Open your Service Desk - Click on Settings - Click on Request types

[Paula Silveira]

If you cannot find it, you might be using license version 1. I'm not sure it it's available for version 1.x pricing.

[Michael Jennings]

Should the service desks be under the top menu's Service Desk dropdown? They do not appear, just "Create service desk". Is there something I need to do to bring them under my control and get them accessible through that menu? Context: I am taking over the Jira setup stuff from the guy who originally made it, and is still the Administrator - I am in the administrators group.

[Paula Silveira]

Oh, you need to be in the group service-desk-agents.