From the portal to the projects, the user navigates to a particular issue type request screen. We need to add a dropdown for the Office the user is from, so they can submit that along with the summary. Can't figure out how to get the field onto the screen
Okay it looks like I need to make the field visible on the "Request Type" for the issue type https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Setting+up+request+types But I can't seem to find the Request Types config screen. How do I get to it?
Should the service desks be under the top menu's Service Desk dropdown? They do not appear, just "Create service desk". Is there something I need to do to bring them under my control and get them accessible through that menu? Context: I am taking over the Jira setup stuff from the guy who originally made it, and is still the Administrator - I am in the administrators group.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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