We have tickets with linked items both from our own team and another team. I have a dashboard where I track the status of our tickets. I see the other team's tickets are struckthrough when their item is closed. Trying to figure out how I can get our "done" tickets from our team to also be struckthrough.
@Tracy Reitmann Welcome to the community.
Strikethrough has noting to do with status, it is based 'resolution' field in issues.
Overall, there are two states for resolution field,
I hope this help.
Done status showing Unresolved
This is a problem that seems to be cropping up of late. Issues need to have a resolution set. Unresolved means the resolution field is NULL in the database. This means the workflow isn't providing for setting the resolution before going to the status flagged as Done. You need to fix the workflow.
The transition moving to ‘Done’ needs to one of two things; 1. Present a screen where the user sets the resolution or 2. Sets the resolution in a post function.
To correct the existing issues you can add a transition from the done status back to itself with a transition screen to set the resolution or a post function to set it. The other option is to add the resolution field to the edit screen (which you should NEVER do in production), bulk edit the issues to set the field and then REMOVE the resolution field form the edit screen
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