How to gain admin role to create projets and users in JIRA ?

Hi,

Sorry for this question that may be for newbies but i need to get the ability to create users and projets in JIRA as the previous admin left without transmitting it.

 

I am already contact for the billing if it can help.

 

Thanks

Laurent

2 answers

0 votes
Bryan Trummer Community Champion Dec 22, 2017

You may want to review this document and see if you can do any of the steps to retrieve or gain admin access.

 

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Thanks Bryan.

Unfortunately, i did not specify i am in the cloud mode.

So I don't have access, i think, to the DB

0 votes

The only way to get admin on Cloud is to get another admin to add you.

If you've lost all your administrators, your best bet is to raise a support request with Atlassian, as they'll need to change your account to a site-admin.

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