How to gain admin role to create projets and users in JIRA ?

Hi,

Sorry for this question that may be for newbies but i need to get the ability to create users and projets in JIRA as the previous admin left without transmitting it.

 

I am already contact for the billing if it can help.

 

Thanks

Laurent

2 answers

You may want to review this document and see if you can do any of the steps to retrieve or gain admin access.

 

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Thanks Bryan.

Unfortunately, i did not specify i am in the cloud mode.

So I don't have access, i think, to the DB

0 votes

The only way to get admin on Cloud is to get another admin to add you.

If you've lost all your administrators, your best bet is to raise a support request with Atlassian, as they'll need to change your account to a site-admin.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,847 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot