Dear Jira,After successfully uploading a few attachment to a jira ticket yesterday, my developers and myself are getting the following error (see attachment below).This is quite disruptive to our workflow.Any way we can resolve this? Thanks, Joost

Hello All, Due to the age of this request being from 2018, we are closing this thread for new comments to avoid overloading the original poster with emails from the new comments, and provide a better option to finding a solution. However, there are a lot of new comments on this thread relating to ongoing issues with attachments and encountering a "failed to load" error. We recommend either creating a new thread in the community by clicking the "Ask the community" option at the top of this page or creating a support request if you have a valid support maintenance agreement so that the information can be looked at on a case by case basis, as the original issue this thread relates to was already resolved and new issues will require additional information on an individual basis to accurately narrow down the cause. On a broad level, some additional possibilities that could be occurring: Doing a quick search in our bug tracker there is currently 1 open BUG in the Jira Cloud project at the time I am writing this reply related to the "Failed to load" error occurring when pasting attachments viewable here: https://jira.atlassian.com/browse/JRACLOUD-71602 If there is a new bug we will need to collect information from your instance to investigate and fix it. If all attachments are failing to load there could be an issue with firewall restrictions on your network blocking resources relating to an Atlassian IP, domain, or the Content Delivery Network (CDN) values that supply the content. Please check out the following resource that provides additional information on this: https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ If you do create a Support request or ask a new question in the community please include as much detail as possible including the steps to trigger the error and the full error message. Regards,Earl

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How to fix "failed to load" error at attachments in Jira tickets

How to fix "failed to load" error at attachments in Jira tickets

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Same issue here. Really annoying

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Hi @Natalia Ávila ,

Welcome to the Atlassian Community!

Have you checked if it's any of the bugs linked by Angelica? Otherwise please create a new thread for your issue:

Images fail to load in the new issue view when creating linked issues

When pasting a text with images as a comment on the new issue view the attachments fail to load and the comment can't be added

Cloned tickets that have images on description shows "Failed to load" when using the new issue view

Attachments break when editing the description in the new Jira issue view.

If none of the bugs mentions the same behavior you are facing, I'd suggest you create a new question in community, so we can treat each case separately.

In case it is one of above bugs, please vote for it and set yourself as a watcher so that you will be notified in case of any update/progress. The bugs will be addressed according to the Atlassian Cloud bug fixing policy.

Cheers,
Dario

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Like • Angélica Luz likes this

0 votes

Same issue here. Or two of them, as for some issues old view helps (although super tedious to change every time), and for some it doesn't.

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0 votes

I also have the same problem.

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@Tom Lister This a a problem with the New View. Annoying. When will this be fixed ?

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same here

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Same here - we work a lot with Confluence and experience the same issue - it is very risky to put there a lot of work and lose it all

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I am experiencing the very same issue. Seems to be related to large attachments. If I replace with smaller image works just fine. Please suggest a solution.

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still have this issue - My files average 120kb - png exports from Figma, etc.
I have this regularly on both Confluence and Jira.

I am losing time on this and have to do double the work.

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For me, the problem also occurs with very small images. It's intermittent. If I try a few times it eventually works. This and the "jwt expired" error I mentioned above seem to suggest something is failing temporarily.

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Hello, we are stuck in the middle of our migration to Jira Cloud with none of our attachments showing up. Our storage size suggests that the attachements are there and we followed the folder structure in the instrustions "attachments.zip -> data-> attachments-> projects etc.

Thank you,